Customer Service Representative

We are seeking a Customer Support Representative (CSR) to join our team as we continue to grow to meet client demand.  The primary work locations will be in Saline Michigan (just outside Ann Arbor).  The CSR’s roles and responsibilities include:

  • Providing Help Desk services, including investigating and defining solutions for customers
  • Monitoring, escalating and updating support requests throughout the request life cycle
  • Working with the development team, including providing input on system design and features by assisting with browser compatibility and general software quality assurance activities
  • Working with the Lead CRS to develop  and deliver  customer training sessions
  • Working with the Lead CRS to develop and update user guides and manuals

 

The ideal candidate for this position will have working experience as a Help Desk or Customer Support Representative (software product related desired).  Alternatively candidates will be considered if they have experience in software quality assurance or software related training as long as the candidate has a strong desire to provide Help Desk / Customer Support related services.  

 

Skills / Attributes Required

  • Good communications and presentation skills.
  • 1-5 (+) years of experience overall.
  • Experience working with customer support / help desk software (Zoho Support a plus)
  • Experience using webinar software (WebEx or Saba Centra a plus)
  • Ability to proactively meet commitments with minimal intervention by Project Manager
  • Ability to quickly learn new concepts and software is necessary.

 

Education

  • Bachelor's degree a plus
  • Certifications in quality assurance related areas a plus

 

 

About Latitude


We're growing and need your help. Latitude, headquartered in the Ann Arbor area, is a software company and we're looking for a few go-getters to join us.

If you're a high achiever and enjoy working in a high performance environment, we're the company for you.

If you're a slacker that needs to be micromanaged to produce mediocre results, apply somewhere else.

Latitude offers a leading cloud-based Learning Management System (LMS) that provides critical learning management functionality for a number of innovative, market leading companies including: Brainlab, Chrysler, Foresee Results, General Motors, Ally Bank, Nissan Forklift and PetStorePro, just to name a few.  

Latitude has developed a reputation with their clients for delivering high-quality, software solutions, on time and under budget.  Our consultants have cultivated expertise and focus in knowledge-intensive industries, where companies face tough challenges in selling, delivering, and supporting their products and services. 

Latitude has extensive experience in the implementation of software solutions involving Microsoft .Net, Business Intelligence, Reporting Services, Content Management, and Social Networking centric solutions.


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