By Jeff Walter on 12/18/2009 12:01 PM

When you visit LatitudeU by clicking on a link in LinkedIn, there is a LinkedIn navigation bar at the top of the page. This navigation bar prevents some LatitudeU scripts from working correctly.  Please close this navigation bar by clicking on the X to the right.  Once closed, you will be able to launch courses.

By Jeff Walter on 11/24/2009 3:04 PM

The most common cause for this is the local Java Runtime Environment.  Please download and install the same from the link below and try launching the course again in a new browser window.

http://www.java.com/en/download/manual.jsp

If you still face problems after the installation, please contact us at support@latitudeu.com.  Please provide your browser name and version and the operating system you are on. This will help us identify and rectify the issue you are facing.

By Jeff Walter on 11/12/2009 10:30 AM

When you signed up on LatitudeU, you should have received a Welcome email.  If you are able to retrieve this email, it will have your member ID.

If you are unable to find your member ID, please send an email to support@latitudeu.com.  Please provide the email address you used when you signed up to LatitudeU.  We will look up your member ID based on your email address and send you the same.

Once you have your member ID, you can click on the 'Forgot Your Password' link on the login page to reset your password.

By Jeff Walter on 11/9/2009 10:39 AM

Google Analytics is a tool you as a store owner can use to track site usage.  Please click here to learn more about Google Analytics.  Google's Help Center has useful guides to get you started.

To ensure you track all the pages in your store, you can place the tracking code Google provides in the left_nav.htm file.

By Jeff Walter on 11/6/2009 11:24 AM

When your LatitudeU store was setup, you should have received an email with instructions and login credentials to manage your store content.  The instructions can be found here: LatitudeU Store Customization Guide.

Please use the Contact Us page if you need further assistance.

By Jeff Walter on 10/29/2009 9:20 AM

The LatitudeU Signup page was using a script that was not compatible with some recent browser versions.  This issue has been resolved and has been tested with Internet Explorer 8 and FireFox 3.5.

By Jeff Walter on 10/28/2009 10:07 AM

Please make sure you are typing in the entire password that was emailed to you including any characters like @ or !. Please exclude the double quotes at the beginning and end. Also, please note that passwords are case sensitive.
For example if the new password emailed to you is "AFnWC", you will need to type AFnWc as your password.

By Jeff Walter on 10/15/2009 5:06 PM

You can launch a course by clicking on the 'Launch' button next to it in the search results page. The Launch button is also available on the couse details page. If the course is a free course, it will launch immediately. If it is a paid course, you will be taken to the payment page. Once you have successfully paid for the course, you will be taken to the course details page from where you launch it.

By Jeff Walter on 10/14/2009 3:10 PM

You can do a keyword search using the Search option available on all pages in LatitudeU. You can filter your search results by clicking on categories in the left navigation. If you click on a category with the Search box empty, you will be shown all courses in the particular category.

By Jeff Walter on 10/13/2009 12:06 PM

When you log in you will see 2 tabs, one lists courses you are currently taking and the other courses you have completed. Next to each course, is a 'Review this course' link. Following this link will take you to a page from where you can sumbit a review for the particular course. To complete a review, you need to rate the course (select number of stars), enter a title and comments.