In the extended enterprise performance of the knowledge-intensive channel greatly depends on channel partners. High performing partners can easily acquire the knowledge they need to perform their function. They know your products and services, how to provide customer service, and what branding rules they must follow. When channel partners number in the thousands, training and certification programs set standards to ensure that each partner delivers the same high levels of service as another.

Implementing and managing the transfer of knowledge for these partners presents unique barriers.

• Geographically dispersed workforce
• Product offerings changing at ever increasing rate
• Broad array of skills needed to servicing offerings may exceed capacity of any one individual
• Can’t use traditional command and control to ensure compliance
• Channel training given less priority than other training initiatives
• Computer skills of workforce varies

Latitude learning technologies and services can help overcome these challenges through Latitude's learning management and business intelligence expertise.